Our TeamThe key players to assist you are: . Nicola Mills M.B.A. (Master of Business Administration)
Group Managing Director
Nicola has a Master of Business Administration from the University of Adelaide, and has over 15 years experience in management and marketing. Nicola has won a number of national and international awards in marketing, franchising and enterpreneurial success. Nicola is the founder of Pacific Retail Management, growing the business from her first store to a network of over 60 outlets.
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David Hill BA Hons Degree (Business Studies), Diploma Marketing
National Business Development Manager
David has owned up to 5 different franchised stores and been in the Franchise Industry for over 7 years. He now works 100% for the franchisor. Primarily selling franchises in Australia and internationally and helping potential store owners look for the poerfect site for their new business. .
Norbert.C.Baillette
National Business Development Manager
Norbert has over 20 years’ experience in management, marketing and development in hospitality industry. Norbert was the original founder of “The Crepe Cafe” franchise with over 60 outlets across Australia, New Zealand and the Middle East. He has also developed the ‘Movenpick” ice cream franchise for the Nestle Australia. Norbert’s role is to find suitable sites and franchisees to further enhance all the Pacific Retail brands
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Bonnie Lifang Xi (Masters of International Relations and Interpreting)..Project and Relationship Manager
Bonnie is managing the store opening process, ensuring a smooth process for new franchisees coming on board to start their new business. Bonnie is a NAATI accredited professional Mandarin interpreter and experienced as a Mandarin teacher and Cultural Education Program Manager in Australia.
Felicity Ball Diploma of Human Resources
National Operations Manager
Felicity is a previous franchise owner and has also managed company stores for Pacific Retail. Felicity leads the operations team across all brands. She develops and manages the franchise operational systems to ensure 100 % compliance across the franchise network, in addition to Pacific Retail’s training arm the Retail Training Group.
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Dave Singh
Business Support Manager
Dave works with the operations team to ensure all operational systems are 100% compliant across the franchise network. Dave plays a key role supporting the franchisees at a store level, making visits to assist the franchisee and their staff in creating efficient in-store processes and management.
.. Carly Taber Adv. Dip. Business Marketing (Marketing Major)
National Marketing Manager
Carly manages the national marketing strategy, creative execution of marketing plans, programs, new store launches and advertising for all brands. She also provides support to Franchisees with their local store marketing.
....Kate McMahon Adv. Dip. Business (Marketing & Advertising)
Marketing & Admin Assistant
Kate looks after daily office duties such as answering the phone and greeting guests. She supports the communication between the Support Office and Franchisees and also assists Carly with the development and execution of creative marketing campaigns for all brands.
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Celia Armitage BA of Visual Communication (Design)
Web & Graphic Designer ....
Celia's fresh and edgy designs has landed her many key projects in the past few years freelancing. Her work at Pacific Retail includes re-designing the websites and designing key promotional collateral from posters and packaging to advertisements for our brands..
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John Foster BA Graphic Design (Bachelor of Arts in Graphic Design)
Graphic Designer
Previously John worked at ninemsn and in the UK for the major retail chain Tesco. John designs the promotional collateral for campaigns and is currently developing the website for Wasabi Warrior.
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Chris Milne
Supply and Sponsorship Manager
Chris is responsible for negotiating supply contract and maintaining relatioonships with Suppliers. He also works with the Marketing Team and sources partnerships with alliances to execute joint marketing ventures with
...Financial Controller
John is a very experienced and commercially astute accountant having spent over 30 years as CFO/Secretary of both public and private companies, both in Australia and New Zealand. He is experienced in all facets of accounting and taxation including many years as a company director. John understands the relationship between managing a company’s direction and the numbers required to achieve the desired result.
.Accounts Assistant
Tim is responsible for working with John to ensure the accounting finance department is fully equipped to better assist the development of the company and aid the franchisees in everyday account requests and issues.
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